Diploma of Leadership and Management BSB51918

Course Information

  • Program Code BSB51918
  • CRICOS Code 0100020
  • Study Mode Classroom Based | Salon Training
  • Course Duration 60 weeks
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Course Overview

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.

They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

Skills Covered

  • Risk Management
  • Project Management
  • Team Management
  • Customer Service
  • Operational Planning
  • Emotional Intelligence
  • Workplace Sustainability


Assessment methods may include:

  • Observation
  • Project Work / Written Report
  • Written Test

Units of competency

UnitUnit Description
BSBMGT502 Manage people performance
BSBMGT516 Facilitate continuous improvement
BSBPMG522 Undertake project work
BSBWOR502 Lead and manage team effectiveness
BSBADM502 Manage meetings
BSBCUS501 Manage quality customer service
BSBMGT517 Manage operational plan
BSBWOR501 Manage personal work priorities and professional development
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBLDR502 Lead and manage effective workplace relationships
BSBLDR511 Develop and use emotional intelligence
BSBRSK501 Manage risk



There are no prerequisites for this qualification

Qualification requirements

There are no entry requirements for this qualification. (As per BSB Business Services Training Package)

Entry requirements for students

  • An overall IELTS band 5.5 or equivalent and above
  • 18 years and above with a High School Certificate

Language Requirement

  • Student must demonstrate their competence in language, literacy and numeracy levels when enrolling into the course.


After achieving this qualification candidates may undertake:

a range of Advanced Diploma level qualifications within the BSB Business Services Training Package, or other Training Packages.


On completion, candidates will be competent to provide services as:

Office And Practice Managers


Tuition Fee $6,000.00
Learning Resources, Materials & Kits $150.00
Admission Fee $250.00
Total Course Fee $6,400.00


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